Terms & Conditions

RIGHT OF WITHDRAWAL AND RETURN

If for any reason the customer is not satisfied with the purchase, he will have the right to withdraw from this contract within 14 working days from receipt of the ordered products.

To exercise the right of withdrawal, the customer is required to request authorization to return products by sending a communication to the email address info@rf-jewels.com, where all the information to proceed with the return procedure will be provided. If all the conditions required for the return are observed, all payments made in our favor will be reimbursed to the customer, once the package is received at our headquarters in Rome, except for delivery costs and if any use of customs duties. Shipping costs, and in the case of customs duties, for the return, are the responsibility and responsibility of the client.

The returned item must comply with the following conditions:

  1. Product purchased must not have been used, worn, washed.
  2. The packaging must not show signs of wear, abrasions and scratches.
  3. The product must be accompanied by the attached warranty and including the original packaging.

If all the above requirements have been met, then it will be possible for the customer to:

  1. Request a CHANGE of the size, or exchange with another object of the collection present in the online shop www.rf-jewels.com of equal or greater value, paying the difference.
  2. Request a REFUND through an e-mail  sent to info@rf-jewels.com.

As soon as the status of the return has been verified, the customer will be immediately refunded the amount spent for the purchase of the item, excluding shipping costs and in the case, customs.

If you purchased an item from an external retailer and wish to return or exchange it, you must take the item to the original retailer where it was purchased. We are not responsible for any parts not purchased directly from our platform www.rfjewels.com

WEBSITE IMAGES

Product images may be subject to change.
All products are photographed to show as much detail as possible, some products may appear larger or smaller than their real size.
Each computer monitor has different settings, so color and size may vary.

INTERNATIONAL SHIPPING

We currently have a concise list of countries we ship to outside of Europe. If you want to purchase our products and you do not see your country in the list below, write us at info@rfjewels.com and you will be contacted by our Customer care who will take care of your requests.

We ship only to EU, SWITZERLAND, USA, UK.

 

GENERAL E-SHOP INFORMATIONS

We make every effort to ensure that our online product catalog is as accurate and complete as possible. Unfortunately, there is no guarantee that it is not completely free from human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions, even after an order has been shipped, and to change or update information at any time without notice.

We do not negotiate the prices of our products.

By purchasing from the site these conditions are considered accepted.